Customer story: Kooner Fleet Management Solutions - FleetIQ, built on Roam by Boxworks
Kooner Fleet Management Solutions runs a mobile diesel repair network across the US and Canada on FleetIQ, its white-labelled edition of Roam by Boxworks. When one of North America's largest fleets asked for every repair to be documented and delivered automatically, FleetIQ automated job intake, connected Kooner FMS directly to the customer's own systems and put a guided, evidence-rich workflow in every technician's hands. Weekly volume more than tripled while customer standards kept rising.
Over 3x
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.weekly jobs since 2023
+71%
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.jobs created per month within two months of automated intake
100%
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.of the sites Kooner FMS serves for the fleet on direct integration, four weeks after a one-site pilot
~240
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.technicians working on FleetIQ each week
3x
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.the checks in every trailer DOT inspection on an extended customer standard
~70%
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.of estimates approved automatically by Kooner FMS' platform spend rules
99%
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.of jobs billing-reviewed within 48 hours of completion
98%
Customer measuredMeasured by the customer on its own weekly vendor scorecards.repair-code (VMRS) completeness on customer scorecards
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Kooner FMS started in 2016 with one service truck. By 2023 it ran a mobile diesel repair network across multiple states, serving one of North America's largest fleets: a logistics operator running tens of thousands of trailers, tractors and vans across hundreds of sites, which manages its maintenance vendors through its own systems and weekly scorecards. It wanted every repair documented in line-item detail and delivered automatically.
Kooner FMS’ towing-dispatch software had been built for a smaller operation:
Jobs arrived through a third-party broker portal and were keyed in by hand.
Customers asked for up to 80 data points on every repair, and the old system couldn't capture most of them.
There were no repair codes, estimates or inspection checklists, and parts were named and priced by hand.
An inspection was recorded as photos and a line of free text.
Automated intake, 2023
Jobs created per month rose 71% in the next two months
Capacity the old way could never have staffed
At the pace jobs were keyed in by hand in 2023, today's volume would need about 40 people doing nothing but data entry: headcount Kooner FMS never had to add.
A daily data feed, every day for 13 months
Work orders reported to customers automatically, without a missed day
Wider scope as the data flowed
In a single year, tractor work grew 4.7× and the sites Kooner FMS served for its customer went from 174 to 400
Direct integration, 2025
FleetIQ passed the customer’s integration tests, piloted at a single site within the week, and was live across every site four weeks later.
The business result
Kooner FMS reported 599% three-year revenue growth, ranking No. 692 on the 2025 Inc. 5000
Exceptions surface themselves
Part delays, dry runs and transfer requests are flagged and queued by priority, with the job detail and the fix in one view.
Every asset and technician, live
Breakdowns, technician locations and ETAs on one map, without end-of-day reports.
Route and arrival
The job, the route and live traffic.
Geofenced check-in
Arrival checked against the job address.
Walk to the asset
The right vehicle, every time.*requires asset location via integration
Guided inspection
Every step and photo captured in order.
Concern, cause, correction
A structured write-up on every job.
Roam ships with standard inspection workflows and takes on far heavier ones where customers specify them. Boxworks built an extended DOT trailer inspection into Roam’s field app. The table shows how much more each job captures over six months.
Weighted by standard work content, the measure workshops use, output per technician rose about 10% over the same period
Customer scorecards didn’t stand still while Kooner FMS grew. They measured more, in finer detail, against tighter targets.
Under the stricter scorecard:
Customer measuredMeasured by the customer on its own weekly vendor scorecards.
Kooner FMS remains a strategic vendor and has recently beaten the network average on 9 of 10 repair-time measures.
Urgent repair times fell 40–50% for trailers and about 40% for tractors.
Kooner FMS’ management drove these results with coaching, metro-area technician clusters and regular reviews. FleetIQ supplied the measurement, controls and data they managed by.
Every job your customer can see, measure and sign off
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For Kooner FMS
A 240-technician network run from one record
No double entry
Jobs arrive from customers’ own systems, and status, photos and completions flow back on their own.
Rules, not people, decide most estimates
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.Kooner FMS’ spend rules approve about 70% of estimates automatically
Billing within the benchmark
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.99% of jobs are billing-reviewed within 48 hours of completion
More work per dispatcher
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.Work orders per dispatcher rose 26% in six months
Routes kept current
Whenever a job is added, removed or reordered, live-traffic ETAs are recalculated for the rest of the technician’s route
Dispatch tuned from data
Leadership used FleetIQ’s replan and utilisation data to diagnose and rebalance dispatch.
Data on tap
Hourly exports for Kooner FMS’ analysts; a request for 1,400 inspection reports was met by export instead of by hand.
For its customers
A vendor it can see, measure and audit
Real-time status in its own system
Its agents no longer chase updates by email and phone.
Faster arrival
System recordsTaken from FleetIQ work orders and Kooner FMS’ dispatch records.Time from work request to technician on site fell 16% in six months
Standard repair codes
Customer measuredMeasured by the customer on its own weekly vendor scorecards.On 98% of jobs
Parts priced to contract on every line
Applied automatically from customer rate cards
Invoices it can check line by line
Sent straight to its payments system: live for the first asset class and in production verification
Enterprise security review
FleetIQ went through an enterprise customer’s third-party security review, with final sign-off pending
Call records from March–May 2023 and completed Roam work orders read in full.
Roam screens, shown with sample data. Asset locations need an integration to be powered
“
Fleet maintenance has operated without the visibility and coordination that modern fleets require.
Gary Kooner
Founder and CEO
Kooner Fleet Management Solutions, March 2026
“
It’s capturing all of the maintenance data, which is allowing us to then be predictive and prescriptive on maintenance for our clients.
Mike Quimby
Chief Operating Officer
Kooner Fleet Management Solutions, to Trucking Info, October 2025
“
The entire work order can be closed out safely on the side of the road.
Bill Cooper
Vice President of Sales
Kooner Fleet Management Solutions, January 2026
“
It separates us from our competitors.
Kevin Satz
Vice President of Marketing
Kooner Fleet Management Solutions, on FleetIQ, November 2025
“
FleetIQ was created to close the gap between maintenance data and action.
Mike Quimby
Chief Operating Officer
Kooner Fleet Management Solutions, September 2026
Run your operation on Roam
A live walkthrough built around your own fleet, your own jobs and your own data.
Supply Chain Excellence Awards USA 2026, finalist
Shortlisted in the transportation, fleet and workforce operations product category.
Sacramento Business Journal feature, November 2025
Reports that FleetIQ was “developed over several years in collaboration with a leading U.K.-based technology partner”. That partner is Boxworks.
Launch coverage, October 2025
Trucking Info · CCJ · Fleet Maintenance · Fleet Equipment · Government Fleet · Work Truck
The coverage reports Kooner FMS’ announcements. This case study uses only figures we can trace to a record.
For UK fleets and workshops
DVSA’s Earned Recognition scheme expects a complete set of safety inspection records, held electronically, each completed correctly and within its stated frequency — GOV.UK. Roam records each inspection as a structured checklist with photos, the defects found and the repair raised from each one.
Every figure in this customer story comes from a record, and each one says where it comes from.
The customer’s weekly vendor scorecards. Customer records: quarterly business reviews and correspondence.
Kooner FMS’ dispatch records (January 2023 onwards), the daily data feed (February 2024 to February 2025), and FleetIQ work orders, billing reviews, estimates and shift records (March and September 2026).
Calculated from 2023 manual keying rates applied to current volume
DVSA Earned Recognition standards.
Linked above.
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